Bought an item and did not know about refund procedure, which is basically nothing. However, was supplier with 500 grams of stainless steel for $ 1169 Aud. The purpose of watch is to tell time and does not work. Was told it is used item and not their obligation to do anything and have no responsibility on them.
Was informed that buyer premium is for service that was not offered and they do not have to offered to consumer but they do charge 20 percent on cost of item.
No or very less description of item so they can sell their items as originals.
Selling an item in auction so they can enjoy no obligations of statutory responsibility of remedy to consumer.
Completely dissatisfied with service of grays. Just another scamming company running and letting consumer pay for offering nothing and running business as auction so they incur no responsibility of consumer rights and earn profit on other consumer hard earned money and sell item that have been wrecked or completely damaged without any proper information.
Legit scamming company running their businesses. charging service cost without any service offered to consumer when needed. Cost include inspection time and item but never declared true situation and description of the product even if known.
No solution or regards for consumer but only for the profit of company. In the name of buyers premium increasing cost of item and no service offered and item completely damaged and not working order.
Being a middle man for selling and charging high cost on items and creating loop hole of not offering consumer rights, company has nothing to offer but will however, make sure to take everything you literally can afford in your life.
Reason of review: Bad quality.
Monetary Loss: $1169.
Preferred solution: Full refund.