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>They said the item has warranty when they are not a licenced reseller. So no warranty. >Charged me $26.40 for shipping when it would have cost them $12. so that's OVER double what it actually cost them to post the item. >They shipped my item to a invalid adress. So I...
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1.6
#969197
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Appalling record keeping. I purchased some artwork and never received a tracking number. Upon requesting one, the customer service person couldn't give me one but said that dispatch 'told him' that my purchase had been delivered. Untrue. They have not provided me with...
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2.1
I liked
  • Getting a product for a good price
I didn't like
  • Lack of accurate information
  • Poor communication between departments
  • Lack of tracking number
#956527
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I was bidding on a 4wd Perentie with a winch listed in the included features. Graysonline removed winch 3 days before the auction ended then told me that I was bound to my bid even though I bid on it with winch(just over $7300 ). Fortunately I did not win auction but...
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#955644
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Bought a fridge didn't check it when i picked it up as the guy just put it with the forklift onto the truck, unwrapped it at home found a large Ding and there trying to pin it on me. They just drag you on for 3wks saying send us pics pretending there gone to help in...
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#951273
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I bought a commercial oven from them three months ago, I was told by my electrician that it was dead and it would cost me for times what I bought it for to fix it. I got in contact with Mark Sitchon from greys online who told me to return it and he would refund my...
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Liverpool, New South Wales
Product
#944890
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This is the second time that Graysonline have pulled this stunt. They provide a freight and insurance price prior to your bid being successful and then add $30 or $50 extra to the actual invoice. This is a scam.
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Anonymous
Anonymous

Exact same thing happened to me on Friday. I get an invoice for $109. For my item, then a second invoive for $169 with a delivery charge that i didnt request or want.Customer ...

1.9
#924762
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I bought a watch from Grays listed as a Rolex Daytona Winner 1992. Now Grays listed this watch with another, a Seiko and said that authenticity could not be guaranteed. However Grays have sold Hundreds of Rolex watches in the past and as well as thousands of other...
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#897731
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They will always protect their vendors and dont give a flying F***k about the buyer ... *** items that are faulty & then wont refund and expect you to pay for postage .. Or pick up and faulty and tell you you have to take it back ... what the *** is our time worth you...
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2.0
Eastwood, New South Wales
#882796
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Not a user of Grays, but was directed by friends to Grays for a ride on mower. I bid up to (what I thought) was closing time, (actually sat by the computer till the last second, and then some) but it turns there is a 10 minute past their closing time to lodge a bid and...
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Scoresby, Victoria County
#869820
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I also bought a Lenova Yoga 3.14 laptop from Grey's as a DEMO model. I had some problems with charging then went over seas for three weeks got back still had problems. Went to a technician and he said its a battery charging problem and the product is faulty. So I have...
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I didn't like
  • Complaint policy
  • Customer service
  • Product quality
#861192
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