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Graysonline Customer Care Review

Staff very rude cold nothing there. Will not go back.
2.4
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#999306
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I won the auction but had an expired credit card that was linked with the account. At the time of login this was not checked. It public holidays and I was not checking email often. After sending me Invoice (for the item I wont) and an follow up email (that payment cant...
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2.5
#984043
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I won an auction for a PS4. After it was delivered, I plugged the console but the remote controller never paired with the console... I even checked with a different remote (Brand new) and it never paired either so clearly the console was damaged. I proceeded to return...
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#980840
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I purchased a car from Grays Online with the information provided on the website. A friend of mine called me after the auction to say that the car engine light was on, the engine was misfiring and the car is not drivable. The person selling the car bough the lemon from...
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Anonymous
Anonymous

LODGING COMPLAINT THROUGH NSW FAIR TRADE ATM

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#977097
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Graysonline Shipping Service Review

I buy two boxes of wine my money was take it and now 4 weeks later I don't have wine or money. Graysonline are real scumers very dissapointed with they service. I will never ever deal with this bastards again. *** *** Scumb is the best way to describe them
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#975784
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Graysonline - GOODS NOT DELIVERED
I ordered to UNICA tub chairs from ebay (grays item).I paid for the goods on the 23/11- $408, the items would be delivered by the 28/11. I followed up on the 28/11 as the goods had not been received. They claim that they will locate and get them shipped. 7 days later...
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2.2
I didn't like
  • Being messed around and lied to
  • Lack of accurate information
  • Customer service
#972819
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I won 3 items in 3 separate auctions. Only 2 items were delivered. When I queried the delivery date of the third item I was told it had been delivered but I was not home. I requested a consignment number so that I could check with the delivery courier. Grays couldn't...
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2.0
I didn't like
  • Being messed around
#969874
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>They said the item has warranty when they are not a licenced reseller. So no warranty. >Charged me $26.40 for shipping when it would have cost them $12. so that's OVER double what it actually cost them to post the item. >They shipped my item to a invalid adress. So I...
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1.6
#969197
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Bosch Pressure Washer Review

Will never deal them again, buyer beware. Bought a pressure washer and the electrical cord was cut but they did not mention this - all it had was "UNTESTED"
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#959384
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Appalling record keeping. I purchased some artwork and never received a tracking number. Upon requesting one, the customer service person couldn't give me one but said that dispatch 'told him' that my purchase had been delivered. Untrue. They have not provided me with...
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2.1
I liked
  • Getting a product for a good price
I didn't like
  • Poor communication between departments
  • Lack of tracking number
  • Being messed around
#956527
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