Filter by rating
filters
State:
Show
City:
Show
Product:
Show
Most Helpful
1.0
Details
GraysOnline - Grays misleading advertisement
GraysOnline - Grays misleading advertisement
GraysOnline - Grays misleading advertisement
GraysOnline - Grays misleading advertisement
GraysOnline - Grays misleading advertisement
GraysOnline - Grays misleading advertisement
GraysOnline - Grays misleading advertisement
GraysOnline - Grays misleading advertisement

Update by user Dec 06, 2018

I’ve spent some time looking into this matter for you, as discussed over the phone last week, given we offered inspection and listed this unit correctly (Inspection of the assets is highly recommended. Bids on assets in this sale should be made based on your inspection...

View full review
Review
#1417000 Review #1417000 is a subjective opinion of poster.
Service
Graysonline Customer Care

GraysOnline - BAD CUSTOMER SERVICE

1.0
Details
bought a car at auction. The invoice did not come until the next afternoon. This was a Thursdays said. said 2 business days to pay. Paid on the Monday at 155pm. Next day get email saying sale cancelled. Said they called e-mailed and text us Big Lie. Only email we got was to say sale cancelled. Do you think.we woukd pay the money after sale cancelled No. These people tell lies. Bad Customer SERVICE or really No SERVICE . How long will i have to wait to get.my money back.? My advice go to PICKLES
View full review
Review
#1693095 Review #1693095 is a subjective opinion of poster.
Pros
  • Terrific untill now
  • There is
  • I got banned hahahahaha
Cons
  • Misleading
  • Being messed around and lied to
  • There policy of end time going going gone crap
Reason of review
Poor customer service
Loss
$6109
Preferred solution
Full refund

GraysOnline - Pathetic

i am a regular customer of buying vehicles from grays online 4 last cars i have been burnt last one 2012 bmw x5 paid 14k and transport company will not deliver to melbourne because car is damaged photos show perfect car and report no mention of damage cannot talk to anyone as the calls are answered in the philipines and they cant help me i resorted to calling queensland office of fair trading who were very helpful and will be handling it from here on they are decieving thieves
View full review
Review
#1679197 Review #1679197 is a subjective opinion of poster.
Pros
  • I got banned hahahahaha
Cons
  • Misleading
  • Going going gone auction drags on for half hour after ending
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
never buying again
1.0
Details
Bought a 2010 Holden Cruze by auction on Thursday for $3600 with no issues identified in the ad. Words ‘good for age and kms’ actually appeared in the ad. Picked it up on Tuesday after the October long weekend from Hamilton North. Got blueslip done around the corner at...
View full review
Review
#1675485 Review #1675485 is a subjective opinion of poster.
Service
Graysonline Car Bidding
Cons
  • Questionable selling practices
  • Unconscionable practices
  • Misleading information and no remorse
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Full refund
Tags
  • Engine Failure
  • Engine Damage
  • Faulty Transmission
  • Transmission Breakdown

GraysOnline - False information supplied for vehicle

1.0
Details
vehicle was advertised with service history and clearly had none. emails were ignored and when i threatened legal action i was blocked from my account
View full review
Review
#1674657 Review #1674657 is a subjective opinion of poster.
Pros
  • Cheap cars
Cons
  • Purposely misleading and sometimes fabricated descriptions
Reason of review
Not as described/ advertised
Loss
$1000
1.0
Details
Advertised a car with a service history and body in good condition. Their photos could not be expanded on a phone only on a pc. On pick up car has panel damage that should have been listed in the description and hasnt been Also no service history at all. Vehicle had an...
View full review
1 comment
TastefulElectricEel304
#1761422

same thing happened to me they said my tow truck damaged it

Review
#1654778 Review #1654778 is a subjective opinion of poster.
Service
Graysonline Car Bidding
Pros
  • Variety of goods
  • Good delivery times variety of new and used goods
Cons
  • Not providing reasonable descriptions avoiding legal obligations
Reason of review
Not as described/ advertised
Loss
$4500
Preferred solution
Full refund

GraysOnline in Terrigal, New South Wales - Emaied within 5 minutes of a bid with a day to go Wouldnt retract bid.

1.4
Details
Approx23/6/2019 bid on a item within 5 minutes looked at the photos and realized catastrophic gamage to the item sent of a email imediatly asking to please retract the Auto bid ,As it wasnt safe to use ,no reply on the next day Monday Called them twice . No luck .sent 2 emails to close a/c still no reply .all seem to have the same voice like talking to manilla. As yet nothing
View full review
1 comment
Anonymous
#1770743

I feel for you I too wish I never met them you know the.sad part is a so called friend recommended them . I caught them changing the sale invoice the buyer had a different one where the sale price had changed . You know I even sold the car for them

Review
#1648406 Review #1648406 is a subjective opinion of poster.
1.0
Details
Better to give your money for a donation! This is the worst auction. It starts from the app. You can’t go back even it has back arrow. Grays online are very fast to take your money, but very slow to give you a refund, or in some cases don’t give you a refund at all....
View full review
Review
#1645051 Review #1645051 is a subjective opinion of poster.
Reason of review
Poor customer service

GraysOnline - Be very careful dealing with Grays

1.0
Details
The vehicle purchased was not drivable and the cost of repairs is more than what I paid for the vehicle. Grays made no mention of a mechanical fault. The mechanical fault could only be determined by driving the vehicle, which Grays prohibits. Secondly, a lot of vehicles that are sold reappear for auction a few weeks later. Obviously the first sale did not go through and the price was being driven up by a non-genuine buyer. You have to question with so many vehicles being involved whether this is a technique to maximise the price paid.
View full review
Review
#1642953 Review #1642953 is a subjective opinion of poster.
Cons
  • Questionable selling practices
Reason of review
Bad quality
Loss
$1
Preferred solution
Price reduction
1.0
Details
What a scam ! End time is only if no one else bids ! Up to 1” mins after winning you r item can be taken after your time an bid is won ! Ffs this is a scam ! Never trust them again ! Crooks make their own rules to mislead the public !
View full review
1 comment
Anonymous
#1744261

Well ive had 40 minutes after a auction. If real estate agents can take their time grays Do have a end time ,Why not honour it ,or delete the finish time !!!

Review
#1638846 Review #1638846 is a subjective opinion of poster.
Service
Graysonline Bidding
Cons
  • There policy of end time going going gone crap
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction

Contact GraysOnline Customer Service

Mailing Address:
GraysOnline
376 Newbridge Road
Moorebank, New South Wales 2170
Australia
Phone:
+6 129 105 8000
All GraysOnline Contacts

GraysOnline Products and Services Reviews

Compare GraysOnline to

Ebay
Ebay
1344 reviews
1.8
Compare

GraysOnline - Disgusting auction house

1.0
Details
Won items in there online auction They took the money out instantly When when to collect the came back with your items have been thrown out . No refunds didnt want to deal with the complaint And now out of pocket thousands of dollars because of their BS Customer service a joke Will never shop there again Buy if you want to risk never getting your goods Have used many other auction houses before and have never received this kind of service
View full review
Review
#1631488 Review #1631488 is a subjective opinion of poster.
Cons
  • You dont get your goods
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Deliver product or service ordered
Tags
  • Crap Service