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I’m purplexed after ordering a product, instantly finding I’d order the wrong item and attempting to correct it that Grays online would continuously shuffle me around from person to person, answer emails days later or not respond even if it was an immediate reply from...
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2.3
#1357335
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We bought a car from Grays, on delivery we found that the car had no engine oil. Does grays even don't check the engine oil of the car and it was not advertised as well. That is unprofessional and to some extent done on purpose to sell the car at a dearer price then...
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I didn't like
  • Ignorance to pre-checking the cars on sale
#1356806
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After being told there was an error, they offered to GIVE ME MY MONEY BACK!! As if this was an option???? OR they thought THEY were being Generous!!??? I Won and Paid for TWO items from the SAME AUCTION, including delivery. A Box was delivered Two weeks later,...
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1.1
I liked
  • Seeing things advertised for auction
#1345800
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Dodgy company with no morales. Bought a TV with 3 mths warranty and TV didn't work when delivered. Had to return the TV to them and they lost my TV. They found it 2 wks later (funny how they found it after I stressed I don't want a refund I want my TV back. They then...
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1.4
I didn't like
  • Whole experience
#1342389
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Graysonline - Poor misleading

NEVER NEVER NEVER BUY FROM GRAYONLINE .PLEASE NEVER BUY FROM GRAYNEVER NEVER NEVER BUY FROM GRAYONLINE .PLEASE NEVER BUY FROM GRAYONLINE.THEY RIP YOU OFF.ONLINE.THEY RIP YOU OFF.{{Redacted}}
#1279820
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Graysonline - Good service

Picked up a car all was good
3.8
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1275001
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Graysonline - Mislead By Poor and incorrect description. Buyer Beware.
Purchased a Laptop from Grays online. 1st thing they did was automatically direct debited my credit card as soon as I won the item. This would be ok if they didn't charge a $12 fee for charging my credit card. 2nd the item was listed as Reconditioned and stated there...
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1.4
Bohle, Queensland
I liked
  • Range of products offered
I didn't like
  • Incorrect listings
  • Customer service poor turn around time
  • Leaving things out of listing
#1266175
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Graysonline - Where did my product go

Tried to pickup product, grays couldn’t locate, wouldn’t return calls
#1239016
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Graysonline - Faulty product that wasnt fixed under warranty
Graysonline - Faulty product that wasnt fixed under warranty
I purchased a laptop from Graysonline. It was faulty. The screen was intermittantly flashing and the display is obviously not working. I contacted their customer service department to advise them of the problem. My product is covered under a 12 month warranty. They...
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Anonymous
Talia

Update - I sent the laptop back hopefully for the second try at repairs. After over a month with no updates, I contacted them again and again to ask for the status. Politeness...

Anonymous
Tslia

Still ongoing bullshit.I eventually got the laptop back and it was still faulty.I asked for a refund.They told me to send it back again.I'm not holding my breath.

1.5
#1213025
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Contact Graysonline

Mailing Address:
GraysOnline
376 Newbridge Road
Moorebank, New South Wales 2170
Australia
Phone:
+6 129 105 8000
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Purchase 1. Bought a vehicle drove 2.5hrs to pick up arrived at around 2pm didnt collect for 3hrs was told i need to come back the next working day, drove the vehicle down the road to load it since they where so over run and understaffed. Got aroad worthy inspection...
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1.8
#1188027
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