I bought a Lenovo laptop from Grays on line few weeks ago.When it arrive it came with wrong power adapter.
The adapter was out dated and not match with the socket in the computer.
Even the serial number was taken off from the laptop label (see photograph) and therefore I am not sure this is genuine laptop.
After contacting them, They have sent me the correct adaptor now, however, I am not I was not happy with the sale and contacted Grays on-line waiting for resolution more than two weeks now.I am not ready accept the computer without the serial number.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
What I liked
- Do not
What I disliked
- Customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Lenovo Yoga 2 13 Laptop
- Review category
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