GraysOnline Phone Numbers and Emails

Customer Service:

  • +61 130 020 3456
    Accounts Receivable Team

Headquarters:

  • +6 127 908 1700
    Moorebank NSW

Locations:

  • +6 145 800 2138
    Northern Territory (Brett Garnett)
  • +6 148 857 9801
    Northern Territory (Dave Souter)
  • +6 173 053 5250
    Queensland
  • +6 187 150 1710
    South Australia
  • +6 135 537 9212
    Victoria
  • +6 145 505 5570
    Western Australia
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GraysOnline Emails:

Legal
customerservice@grays.com.au
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Contact Information

GraysOnline Website:

GraysOnline Help Center:

Corporate Office Address:

GraysOnline
376 Newbridge Road
Moorebank, New South Wales 2170
Australia

Fax:

+61 2 9105 8155

GraysOnline Rating Based on 158 Reviews

Rating details

1.4
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability

Rating stats

Rating trend

How Good is GraysOnline's Customer Service?

Allan K Psy
Allan K Psy
Feels Satisfied | Nov 01, 2023

Very good, could you tell them if they see a Datsun 1600 for sale, please let me know. Overall a good experience. Thanks.

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Akylah Bsq
Akylah Bsq
Feels Disappointed | Nov 25, 2022

Nobody prepared to assist

Read full quote

Summary of GraysOnline Customer Service Calls

180 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call GraysOnline?

Payments and Charges Question:

  • “Payment not received”
  • “Payment”
  • “Pay an invoice”

Account Question:

  • “I am trying to get my account open”
  • “Can't login”
  • “I just want to know why my account has beensuspended 'll”

Shipping and Delivery Question:

  • “Delivery”
  • “My delivery of wines”
  • “Missing part of delivery”

Request for Information Question:

  • “Question on Second Party being involved”
  • “Checking on a delivery that has not arrived”
  • “Verification”

Return/ Replace Question:

  • “Replacement invoice”
  • “Waiting on replacement bracelet. Ticket number 142447”
  • “Return goods”

Product/ Service Question:

  • “Greys app is not working”
  • “I thought this set of drawers was fully assembled”
  • “I want to buy a car and have a licence but waiting for photo in mail. Can i still bid.”

Activation/ Cancellation Question:

  • “I need to cancel a payment that was automatically taken from my account and have a new invoice issued allowing my $40 voucher to be used”
  • “Cancel purchase”
  • “Cancel autobid”

Refund Question:

  • “Refund Claim”
  • “No refund after two weeks of their stuff up”

Website/ Application Question:

  • “Your site won't accept my email address”

Cards Question:

  • “Cannot add credit card”

Other Question:

  • “Selling my deli”
  • “My car is still registered in the sellers name”
  • “Because I won bid and was outbid after auction closed and have photos to verify”

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