filters
state:
Show
city:
Show
product:
Show
I won the auction but had an expired credit card that was linked with the account. At the time of login this was not checked. It public holidays and I was not checking email often. After sending me Invoice (for the item I wont) and an follow up email (that payment cant...
Read more
2.5
#984043
Reply to reviews
I won an auction for a PS4. After it was delivered, I plugged the console but the remote controller never paired with the console... I even checked with a different remote (Brand new) and it never paired either so clearly the console was damaged. I proceeded to return...
Read more
#980840
Reply to reviews
I purchased a car from Grays Online with the information provided on the website. A friend of mine called me after the auction to say that the car engine light was on, the engine was misfiring and the car is not drivable. The person selling the car bough the lemon from...
Read more
Anonymous
Anonymous

LODGING COMPLAINT THROUGH NSW FAIR TRADE ATM

Product
#977097
Reply to reviews
Graysonline - Simple Review #1476969680
Graysonline - Simple Review #1476969680
Graysonline - Simple Review #1476969680
1/3

Graysonline Advertisement Review

Graysonline
#940006
1.8
Details
Advertised as and I bought an inner spring mattress and when I went to pick it up it was inflatable. I have no item or refund. Customer service is awful.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Warranty

Palermo Double Bed Mattress Review

Graysonline
#940005
They won't refund an item I bought. Auction stated inner spring mattress and it was inflatable. Shocking customer service
Comment
Show
Graysonline - GOODS NOT DELIVERED
I ordered to UNICA tub chairs from ebay (grays item).I paid for the goods on the 23/11- $408, the items would be delivered by the 28/11. I followed up on the 28/11 as the goods had not been received. They claim that they will locate and get them shipped. 7 days later...
Read more
2.2
I didn't like
  • Lack of accurate information
  • Complaint policy
  • Customer service
#972819
Reply to reviews
I won 3 items in 3 separate auctions. Only 2 items were delivered. When I queried the delivery date of the third item I was told it had been delivered but I was not home. I requested a consignment number so that I could check with the delivery courier. Grays couldn't...
Read more
2.0
I didn't like
  • Being messed around
#969874
Reply to reviews
>They said the item has warranty when they are not a licenced reseller. So no warranty. >Charged me $26.40 for shipping when it would have cost them $12. so that's OVER double what it actually cost them to post the item. >They shipped my item to a invalid adress. So I...
Read more
1.6
#969197
Reply to reviews
Appalling record keeping. I purchased some artwork and never received a tracking number. Upon requesting one, the customer service person couldn't give me one but said that dispatch 'told him' that my purchase had been delivered. Untrue. They have not provided me with...
Read more
2.1
I liked
  • Getting a product for a good price
I didn't like
  • Being messed around
  • Lack of tracking number
  • Poor communication between departments
#956527
Reply to reviews
I was bidding on a 4wd Perentie with a winch listed in the included features. Graysonline removed winch 3 days before the auction ended then told me that I was bound to my bid even though I bid on it with winch(just over $7300 ). Fortunately I did not win auction but...
Read more
#955644
Reply to reviews
Bought a fridge didn't check it when i picked it up as the guy just put it with the forklift onto the truck, unwrapped it at home found a large Ding and there trying to pin it on me. They just drag you on for 3wks saying send us pics pretending there gone to help in...
Read more
#951273
Reply to reviews
I bought a commercial oven from them three months ago, I was told by my electrician that it was dead and it would cost me for times what I bought it for to fix it. I got in contact with Mark Sitchon from greys online who told me to return it and he would refund my...
Read more
Liverpool, New South Wales
Product
#944890
Reply to reviews